Frequently asked questions

Making a payment is easy with or online tenant portal. Go here: https://selfstoragenovato.com/tenant/login and login with your username and password. If you’re unsure what your login is you can contact our office or reset your password via that same link.
We have a variety of storage units to choose from, you can reserve any of these units here on our unit size/pricing page: https://selfstoragenovato.com/pricing
Choosing a storage unit size can be difficult. We have a unit size estimator here: https://selfstoragenovato.com/size-guide which will give you an idea as to popular sizes and what fits in those sizes. If you’d like a more custom quote please give our friendly staff a call and we’d be happy to assist. (415) 883-3910
Yes, security is top priority and our locking system is unique to the market. We use a cylinder lock that physically goes into the door of the unit, unlike a padlock that hangs from the door, there is no way the lock can be easily cut. These locks are required and sold in our office.
Yes, we have a variety of supplies to help make your move an easy one. Boxes, locks, packing supplies, and tape are all available in our office.

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